How do I report system error messages or suggest recommendations for improving Exercise Builder?

Reporting system error message, problems or suggesting ways to improve Exercise Builder (EB) is very important. You may email a description the system error, problem, or suggestions for improving EB to Jim Noey (jim.noey@orise.orau.gov). You can also call Jim at 865-576-7087.

When reporting a system error or problem:

Provide a description of what you were trying to do when the error message was displayed. Include the Step number (i.e., 1.7 or 2.4) located in the upper left portion of the screen. If the error message was displayed while working on a form or worksheet, give the name of the form/worksheet and the screen number of the screen from which it was accessed.

It is also very important to provide a screen capture or copy of the error message that was displayed. To do this, click on the title bar of the error message screen, hold down the ALT key, and press the Print Screen key. This will put a copy of the error message in your system clipboard. Paste (Ctrl-V) the screen capture into an MS Word or WordPerfect document and email the file to Jim Noey at Jim.Noey@orise.orau.gov.

Note:Do not paste the screen capture directly into an email. For security reasons, many network email systems will strip the screen capture from the email before it is received.

If you receive an "unhandled exception" error, it is important to copy and send the information displayed when the message Details button is clicked in addition to the error message. Click here for an explanation of how to capture the Details information in an "unhandled exception" error.

Example of an "unhandled exception" error